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Q.
How long is the process? |
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It takes ten to
fifteen minutes to process each individual, including
the processing of paper work.
The following
categories will also determine how long it will take to
"roll" your prints.
- Do you have your
Live Scan form? We do not supply Live Scan forms for
other agencies. Is your form filled in completely
and legibly?
- If your driver's
license will not scan on the card reader, the
information will have to be typed in manually.
- Is your correct
address on your license?
- If "Employer
Info" is required, it will have to be manually typed
in.
- Some people just
don't have good legible fingerprints, and they may
have to be rolled several times to obtain the best
quality possible.
Under perfect conditions
allow 5-7 minutes per person. |
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Q.
How long before the requesting agency receives my
results? |
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A.
Three to seven days, some agencies will take
longer based on their arrangements with the Department of Justice. |
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Q.
Will I receive the results as well? |
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A.
No, the applicant does not receive a
response. If the applicant is interested in reviewing his or her record he
must contact the Department of Justice for record review. |
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Q.
What type of information is identified through Live
Scan submissions? |
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A.
The information provided by the Department of
Justice is for the purposes of evaluating the suitability of the Applicant
for employment, licensing, certification or a volunteer position. The
requesting organization or agency will receive a response from the DOJ which
flags convictions and active prosecution. If the Applicant has no criminal
record information on file, the DOJ and/or the FBI will send a "no criminal
history record exists for the above named individual" response. |
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Q.
How do I follow up or do I contact in regards to the
response of my Live Scan response? |
The requesting agency and
/or the applicant may contact the Department of Justice
at 916-227-4557
this is an automated system available 24
hours a day. You will need the following information:
- Your date of
birth
- The 10 digit
Automated Transaction Identification (ATI) number
located at the bottom of the Request for Live Scan
Form The ATI number always appears in the following
sequence 1 Letter - 3 Numbers - 3 Letters - 3
Numbers
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Q.
Why do I have to do a Live Scan every time I change
jobs? |
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A.
By law and in accordance with your right to
privacy, organizations and/or agencies may not share applicant background
information. |
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Q.
Why are fingerprints rejected? If my
prints were rejected would I be required to pay again? |
Fingerprints may be
rejected for several reasons. The most common are
characteristics with the Applicant's fingerprints that
would make them difficult to read. This would include
blisters, cuts, scars and calluses. If an Applicant's
fingerprints are rejected on this basis, the originating
Live Scan agency must re-take the Applicant's
fingerprints at no additional cost. An Applicant's
application for Live Scan service may also be rejected
if the Applicant's form is incomplete or improperly
filled out. In this instance, fees would be charged to
the Applicant to provide them with repeated Live Scan
service. It is important that the Request for Live Scan
form be complete and accurate when presented to the Live
Scan operator for service.
Rarely there will be
an instance where an Applicant's fingerprints are
rejected because of error on the part of the Live Scan
operator. If this is the case the originating Live Scan
agency must re-take the Applicant's fingerprints at no
additional cost.
If the Live Scan
service was provided by a different Live Scan agency,
the agency resubmitting the prints has the right to
charge their rolling fee.
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Q.
What do I need to bring if my fingerprints have been
rejected and I am having them retaken? |
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A.
You will need to bring the letter of
rejection from the DOJ. This letter contains your ATI (Applicant
Transmission Identifier) number which is necessary for resubmission and the
reason for the rejection. |
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Q.
If my fingerprints have been rejected because they are
difficult to read, how many times must I re-submit by prints? |
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A.
You are only required to be scanned two
times. If after two unsuccessful attempts to capture your prints, your
criminal history will be determined by the Department of Justice utilizing a
different method of verification. |
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Q.
Why does it cost so much? |
There are 2 fees that you
will pay:
Rolling Fee -
this is the fee that the Live Scan Facility charges for
providing the service.
The other fees
are for the Department of Justice, FBI, Child Abuse
Index and Firearms background checks. These fees are set
by each of these agencies. The Live Scan provider does
not control these fees.
There are many types
of background checks, or combination of checks and the
fees will vary depending on the following;
- Requesting agency
- What type of
check is required? (DOJ is checking within the state
[California] FBI is a Federal Check.)
The level of service, the
requesting agency and application type will determine
what categories will be checked during the background.
Some of the categories are:
- Criminal records
- Child abuse
- Firearms
violation
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